The Consumer Protection Act 2019 replaced the 1986 Act and introduced significant changes to protect consumers in the digital age. Key updates include provisions for e-commerce, product liability, and central consumer protection authority.
E-commerce transactions are now explicitly covered, with clear guidelines on refunds, unfair trade practices, and misleading advertisements. The Act also introduces mediation as an alternative dispute resolution mechanism.
- Enhanced protection for online consumers
- Stricter penalties for unfair trade practices
- Introduction of mediation for faster resolution
- Product liability provisions for manufacturers